The CCG’s communications and engagement strategy 2018/20 is available here. It was approved by the Governing Body in September 2018, you can access the meeting's approved minutes here. An update on the strategy was given to the Governing Body in February 2019, which you can read here. The strategy is evidence based, and incorporates feedback from CCG lay advisors for patient and public involvement, CCG GP locality leads, patient representatives and Healthwatch Birmingham.
Our ambition will not be achieved unless local people are at the heart of everything we do. The CCG’s aim to improve the health of local people requires us to understand, and act on, what really matters to local people and to bring them with us as active partners in decisions about their health and NHS services. Everyone has a stake in the health of their community; an engaged and supportive public, can provide a powerful mandate and resource for our work as it evolves.
The CCG’s engagement model has been built from the blueprint of the co-produced structure designed with patients, and supported by the Office of Public Management (now Traverse), following an independent review in 2016. It also takes into account the recommendations from Healthwatch Birmingham and Healthwatch Solihull’s review in 2018; you can see the latest action plan and how we're getting on here. Demonstrating the change of approach, the Governing Body approved the engagement review and redesign of how we engage with our patients, and this paper can be viewed here.
In November 2018, the CCG’s internal auditors undertook a review of engagement and communications. The review has confirmed that the CCG has robust processes and controls in place and have given us a rating of ‘significant assurance’. Read the report here.
This is how you can get involved:
Get in touch
You can contact us in the following ways:
- Call 0121 203 3341
- Reach us through our social media channels.