There is a local Healthwatch in every area of England. People speak to them about what they think of local services, and Healthwatch then share their views and experiences with those in charge of local care. Healthwatch also share people’s experiences with Healthwatch England, so that it can identify issues affecting people across the country and inform changes to services.
Your local Healthwatch is there to listen to what you like about services and what you think could be improved. No matter how big or small the issue, they want to hear about it.
Where possible, your local Healthwatch will let you know when changes are planned to services in your area and help you have a say. They will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to Healthwatch to find information about health and social care services available locally.
In November 2019, Paul Jennings and Gemma Rauer were invited by Healthwatch England’s National Committee to talk about the area and the CCG’s engagement and involvement model.
Imelda Redmond CBE, National Director for Healthwatch England said: “I would like to take this opportunity to thank you and your Assistant Director of Communications, Gemma Rauer, for presenting to the Healthwatch England Committee in Birmingham on 12 November.
The NHS landscape is moving quickly. It was important for the Committee members to understand the complexities the CCG is dealing with and how the CCG is engaging with local people.
Your local Healthwatch organisations are a wonderful resource. The engagement work done by Healthwatch on the Long Term Plan is testament to the value the network brings to the health and social care sector.
I look forward to hearing about your progress towards integration in 2020.”
You can view the presentation here.
Healthwatch Birmingham is the independent champion for health and social care services. We exist to ensure people are at the heart of care. We provide patients and the public with ways to feedback and have a stronger say about the services they use. We listen to what people like about services, and what could be improved. This could be about general practices, hospitals, dentists, opticians, pharmacists, nursing and residential homes or care you receive in the community.
We have the power to ensure that those organisations that design, run or regulate NHS and social care listen to people’s views and act on them. People’s experiences prompt and lead our activities and investigations, with our reports focusing on improving services for everyone. We also encourage services to involve patients and the public in decisions that affect them.
Through our Information and Signposting Line, Healthwatch Birmingham also helps people find out the information they need about services in their area.
People sharing their experiences can make a big difference. Our aim is to help make health and care services better for patients, their families and their community.
In summary, Healthwatch Birmingham is here to:
- Help people find out about local health and social care services
- Listen to what people think of services
- Help improve the quality of services by making people’s views known with those designing, running and regulating services.
Healthwatch Solihull is the independent champion for people who use health and social care services in the Solihull borough. We listen to what people think is good about local services and what could be improved. You can share information with us about GP surgeries, dentists, pharmacies, hospitals, mental health services, local care homes, home care services or any other publicly-funded health and social care service.
We then take what you have told us to people who run, regulate and commission health and social care services in the borough with the aim of shaping future health and social care services for the better. Together, we provide a collective voice for people using health and social care services in the local area and act as a critical friend in the continuous improvement of local health and social care services.
What can we do for you?
If you have had a poor experience of any health and social care service in the area, you can share your experience with us so we can make steps towards ensuring such things do not continue to happen. You can leave feedback here.
Likewise, we also want to hear if you have had a good experience with a service, felt supported or was happy with how you were treated so we can share good practice with services in the area.
We provide an information and signposting service, and regularly run events, engagement activities and hold drop-in sessions in your local area. You can find us on Facebook, Twitter, Instagram and on our website, or by calling us on our freephone number.
- Visit Healthwatch Solihull
- Telephone: 0800 470 1518