Healthwatch co-production project - helping vulnerable patients
In 2019, Healthwatch Birmingham produced a report with recommendations about what patients wanted from their GP surgery. One of the key recommendations was to provide vulnerable patients with information and support, to help them have a more positive experience.
In collaboration with Healthwatch Birmingham, we ran a co-production session with local patients and representatives from the third sector, to create a resource that patients from all walks of life could benefit from and find useful.
We worked as two teams to discuss and challenge what the resource should look like, what information it should contain and how it could work in practice. We woked through a long list of possibilities, before deciding on the things that mattered most, which could also be adapted based on personal preference.
Individuals and representatives from a wide range of backgrounds attended the workshop, including:
- Creative Support
- Birmingham Mind – Every Step of the Way
- DISC (Dementia Information and Support for Carers)
- Anawim (women working together)
- Gateway Family Services
- Thrive (therapeutic gardening)
- Disability Resource Centre
- Birmingham Dementia Action Alliance
- Healthwatch Birmingham
The result of this work has meant that an important resource for local people, designed by local people, has been produced and shared.
The final result is a credit card sized information card, which contains important information about the individual and also a QR code, which links the patient to a hub of information including: how they can get self-care advice and support in making a complain about a service. We are currently working on finalising the patient information hub part of our website for the information card.
We hope that by sharing this resource, patients will have a physical way of communicating key information, as well as an easy and fast way to accessing information that they need. The link to the draft card can be found here.
Birmingham and Solihull Cancer Champions
We are encouraging our practices to put forward a motivated non-clinical member of staff to act as their GP surgery’s Cancer Champion, and will be providing training throughout March and April 2020.
The Cancer Champions programme is already being run successfully at other CCGs across the country, and has made a difference to the lives of many people.
Cancer Champions are volunteers who are trained to become the contact person for screening services at the practice. Their role is to help increase the number of people who take up the offer of cancer screening for cervical, breast and bowel cancers. They help to increase patient awareness of specific cancers, as well as ways to reduce the risk of developing cancer, and provide signposting for patients on how to access local cancer support services.
Cancer Champions will act as the main point of contact within their practice, as well as helping to support other practices by becoming active in the local Cancer Champion community.
Keep antibiotics working community videos
To help raise awareness of the importance of following your GP's advice on taking antibiotics, the CCG's Medicines Management and Optimisation Team has created videos in different languages to reach communities where uptake of antibiotics is high.
These were then shared with third sector organisations throughout Birmingham and Solihull, and shared on the CCG's social media platforms. You can view the videos here.
'Know Your Rights' GP card
The CCG works with agencies across the area to support vulnerable local people, and through these partnerships we were made aware that there had been some barriers for homeless people registering with a GP practice. We wanted to try to find ways of reducing these barriers so we adopted the Groundswell ‘My Right to Healthcare’ card.
The cards have been distributed by one of our partner agencies, Crisis, to outreach and service teams who work with people who are homeless throughout Birmingham and Solihull. The card equips people with information on their rights to register at a GP practice, which states:
- You do not need a fixed address
- You do not need identification
- Your immigration status does not matter
The CCG is committed to producing a regular supply of the ‘My Right to Healthcare’ card to partners for ongoing distribution to people that are homeless. You can find a downloadable version of the card here.
LGBT training for CCG and practice staff
The CCG is proud to be part of the rainbow badge scheme where CCG staff and GP practices following training will be awarded with a pin badge to wear showing that they are LGBT friendly and inclusive.
Steph Keeble, Director of Birmingham LGBT said: “Birmingham LGBT have worked closely with the communications and engagement team to develop and deliver a training package to staff across the clinical commissioning group.
"The aim of the training is to increase awareness of LGBT health disparities and enable staff to ensure LGBT health inequalities and needs are being considered by commissioners when services are procured locally.
"The training will be delivered through LGBT history month and reflects ongoing engagement between the clinical commissioning group and local specialist LGBT service providers to increase cultural competence of staff and make sure the needs of the local LGB and T communities are being met.”
NHS England and Improvement - good practice webinar
In November 2019, the CCG was recognised for its good practice of working with partners to support and enhance engagement. To help share this across the country, NHS England and Improvement invited the CCG’s Assistant Director of Communications and Engagement to present on the national Patient Community Engagement Indicator webinar. You can view the presentation here.
In May 2019, members of NHS Birmingham and Solihull CCG, alongside a number of other local NHS organisations, took part in the Birmingham Pride Parade. This was a fantastic opportunity for us to celebrate the LGBT community in our area, and show the community that we are an open and inclusive organisation, that is here to help everyone in our population. Members of the organisation will be joining the partners again at this year’s Pride event.