Patient experience

If you have contacted the Patient Experience and Complaints Team, we would like to hear you views on the service. Your comments will help us to improve the service for the future. Please complete our short survey - you can remain anonymous and do not need to give us your name. 

Patient experience strategy

We are currently producing our patient experience strategy. This strategy will set out how the CCG will use patient experience data to review and understand feedback from patients and carers, about health services across Birmingham and Solihull. It will demonstrate importance of gathering, analysing and learning from people’s experiences, to deliver a service focused on ensuring people and their experiences are placed at the heart of CCG commissioning.

Compliments, concerns and complaints

We welcome compliments, concerns and complaints, as this information can help us, not only to learn from patients’ experiences, but to make improvements to the services that we commission. Find out more on our Compliments, Concerns and Complaints page.