You said, we did

On this page, you can find information and updates on the consultations and engagement work that we have carried out. Click on the headline to find out more.


The future of the Birmingham and Solihull Clinical Commissioning Groups (CCGs): July to August 2017

During July and August of 2017, NHS Birmingham CrossCity CCG, in partnership with NHS Birmingham South Central CCG and NHS Solihull CCG, ran a consultation on the future of the NHS Birmingham and Solihull Clinical Commissioning Groups.

Overall, the majority of consultation responses were in support of a full merger of the three CCGs. A full merger was progressed with the new CCG to cover Birmingham and Solihull to begin 1 April 2018.

Mental health recovery and employment services: March to May 2017

From March to May 2017, NHS Birmingham CrossCity CCG, in partnership with NHS Birmingham South Central CCG and NHS Sandwell and West Birmingham CCG, we ran a consultation on changes to mental health day services..

We have now considered all of the feedback and would like to share how we have incorporated it into our plans:

  • View the You said, we did presentation
  • The new mental health recovery and employment service is now live and is being delivered by Better Pathways. Find out more here.

Non-emergency patient transport (NEPT): June to August 2015

During the summer of 2015, in partnership with NHS Birmingham South Central CCG, NHS Solihull CCG and NHS Sandwell and West Birmingham CCG, we ran a consultation about creating one universal service for all patients across Birmingham, Solihull and Sandwell.

Following the consultation and the procurement process West Midlands Ambulance Service NHS Foundation Trust will be providing a new non-emergency patient transport service from 1 May 2017.


CCG operational plan: February 2019

During February 2019, our strategic patient partners met with staff from the CCG to discuss the draft operational plan. The operational plan sets out the high level work programmes for how, over the next two years, we will work with partners across the system to deliver our healthcare priorities.

There was a lively debate about many parts of the draft, and a number of key questions were raised by patients for consideration. These will now be worked through and our operational plan will be published shortly.

Patient feedback on Hodge Hill Family Practice and Poplar Practice Kings Heath: January 2019

During January we held a patient engagement survey and drop in sessions at Hodge Hill Family Practice and Poplar Practice Kings Heath to hear patients' views on what was working well and what could be improved at the practices.

This engagement period has now closed and the results of patients feedback will be fed into the upcoming planning work for the practices. Further information will be published on our website later in the year.

GP practice mergers: Ridgacre and Dovecote, and Northfield and St Heliers: December 2018-January 2019

Ridgacre House Surgery and Dovecote Surgery merger

During December 2018 and January 2019, the CCG held a period of engagement with patients to hear their views on their practices potentially merging with another. The results of patients feedback is currently being used in consideration of the wider proposals.

St. Helier’s Medical Practice and Dr Ali and Partners merger

The two practices have invited patient views on proposals to merge the two practices. In addition to a patient survey, patients were encouraged to share their views via their Patient Participation Groups (PPGs). Two dedicated drop-in sessions were also held to invite views at the practice. A total of 120 responses were received and will be used in the consideration of the practices intention to merge, along with wider patient feedback.

Special Educational Needs and Disabilities (SEND) engagement with parents, carers and the voluntary sector: October-November 2018

Birmingham Voluntary Service Council (BVSC) was asked to host an online survey and consultation event on behalf of Birmingham City Council, Birmingham Children's Trust, NHS Birmingham and Solihull CCG and Birmingham Community Health Trust between October-November 2018, with a consultation event on 5 November, to discuss SEND services in Birmingham. The outputs of the engagement can be found below. In addition, there is further information about SEND, including a co-produced report following the Birmingham Children's Improvement Forum, on 26 November 2016. 

Find out more:

MH:2K - A youth-led approach to mental health: May-October 2018

MH:2K is a new youth-led approach to exploring mental health and emotional wellbeing in Birmingham, to identify the issues they see as important.

The model empowers young people to work with local decision-makers to create a picture of the mental health challenges faced by children and young people, and what the solutions could look like.

To help do this, the CCG commissioned Involve, a national charity, and Leaders Unlocked, a social enterprise. In partnership, they trained 26 young people as Citizens Researchers, who then reached out to their peers to start a conversation about mental health.

To read the recommendations for change which were identified, please see below:

Cheddar Road Surgery closure engagement: 12-30 November 2018

Patients of Summerfield Family Practice and other stakeholders were asked for their views on a proposal to close the Cheddar Road Surgery branch site, which sees around four patients per week. A three-week engagement period was held from 12 November until 30 November 2018.

GPs and practice staff travel daily between the main practice which is based at Summerfield Primary Care Centre, Winson Green Road, Winson Green, Birmingham, B18 7AL, and Cheddar Road Surgery, 55 Cheddar Road, Balsall Heath, Birmingham, B12 9LJ – a distance of around 3.8 miles.

With the majority of its 1,700 patients choosing to book their appointments at the main Summerfield Family Practice, along with the significant investment needed to improve facilities for patients at the branch site which is based inside a terraced house, the practice held a three-week engagement period to discuss proposals for the future. This included a survey (available online and in paper format) as well as two drop-in sessions at the practice.

There are seven alternative practices within one mile of Cheddar Road Surgery, with capacity for a small dispersal of patients.

You can read the engagement report here.

NHS Birmingham and Solihull CCG's Primary Care Commissioning Committee approved the request for the closure of Cheddar Road Surgery. You can read more here.

Non-emergency patient transport (NEPT): October-November 2018

During October and November 2018, representatives from the CCG worked with West Midlands Ambulance Service to visit the renal units across Birmingham and Solihull. We talked to patients about their experiences of non-emergency patient transport and their understanding of the collection times. We are using this feedback to inform future developments, and are planning to do a wider piece of engagement, visiting further hospital sites where non-emergency patient transport is used.

You can read what people told us, and what we've done in response, here.

Urgent Treatment Centres: September-October 2018

We have now completed our first wave of stakeholder briefings to update local people about the improvements we are planning to Birmingham and Solihull Urgent Treatment Centres (previously known as walk-in centres).

If you did not manage to attend one of the five stakeholder meetings held during September and October 2018, you can view the presentation which was given here.

Further updates will be given as this project progresses.

Latent Tuberculosis infection (LTBI): September-October 2018

LTBI image 1

Have you heard of TB but not latent TB?

If you have latent TB, the TB bacteria in your body are ‘asleep’. You are not ill and you cannot pass TB on to others. However, the bacteria might ‘wake up’ in the future, making you ill with active TB. Latent Tb can be treated to prevent this happening.

NHS Birmingham and Solihull CCG launched a latent TB awareness and testing campaign on 18 September 2018, targeting communities with a high prevalence of latent TB and encouraging those who met the following three criteria to book a free test with their GP or practice nurse:

A short animation was developed to explain latent TB with a clear call to action for those meeting the criteria; the campaign is being promoted online through our social media channels, alongside a short survey designed to check eligibility for testing.

LTBI image 2 Aston UniAdditionally, between Sept 2018 and March 2019 we are hosting 10 community events to raise awareness, help people identify if they are at risk and encourage them to book a free test with their GP or practice nurse.

Our community events are in high footfall areas such as local community centres, universities and with voluntary organisations.

Details of outreach events held:

  • Tuesday 18 September – Aston University Fresher’s Fair, 10am – 4pm
  • Thursday 20 September– Ashiana Community Project, Sparkbrook, 10am to 4pm
  • Thursday 27September – Lozells Methodist Centre,10am to 3pm
  • Tuesday 9 October – Birmingham City University, 10am to 4pm - Curzon building (canteen area)
  • 17 October - Sparkhill Pool & Fitness Centre,1:30pm – 6:30pm

To remind people of the criteria and testing all campaign materials have a very clear message for example:

  • Our posters promote the community events and any upcoming sessions locally
  • pull up banners
  • bookmarks
  • cotton bags
  • social media – the campaign is promoted both face to face and online using the CCG’s twitter and Facebook
  • further information can be found on the CCG website

Further efforts to engage migrant communities – with the Refugee and Migrant Centre

The Refugee and Migrant Centre (RMC) is a charity committed to changing the lives of some of the most vulnerable members of our community. The RMC assists all members of new and emerging communities regardless of country of origin, ethnicity, legal status, religion, gender, sexual orientation, age or disability.

The CCG has partnered with the Refugee and Migrant Centre in Birmingham; the centre is frequented by a high footfall of migrant communities and offers latent TB testing onsite. A bespoke latent TB poster was designed for the Refugee and Migrant Centre in Amharic, Arabic, Tigrinya and Urdu to encourage non English speakers to get tested.

More information

Commissioning intentions: 26 September 2018

Every year the CCG sets out its commissioning intentions. This is in the form of a letter that goes to our partners who provide healthcare services, to inform business plans and contracts. Our commissioning intentions drive improved outcomes for patients, and transform the design and delivery of care, within the resources available.

During the development of our commissioning intentions, we held a workshop on 26 September 2018 with our Strategic Patient Partners to test whether our intentions were fit for purpose, as well as understandable and accessible to members of the public.

On the whole, our Strategic Patient Partners were happy with our drafted proposals. The main questions were around any patchwork provision, which in simple terms refers to any gaps where a service may be available in one part of our area but not currently in another. We assured our Strategic Patient Partners that this is a high priority for us and there is currently a review to understand which services may be affected by such a situation.

Granton Medical Centre, and Griffins Brook Medical Centre and Bunbury Road Surgery (BG Health) relocation: August-September 2018

Granton Medical Centre, and Griffins Brook Medical Centre and Bunbury Road Surgery (BG Health), in considering their options to move from three separate surgeries into one single building on the Bournville Village Trust estate by 2020, held a period of engagement with patients and stakeholders which was supported by the CCG from mid-August to 28 September 2018.

The current sites are either not fit for purpose or do not meet the current standards expected for a GP surgery. Moving to a larger site, would allow the practices to offer patients the best possible healthcare, with additional space available for current and future services, in a purpose-built health and wellbeing centre.

The approximate walking distances from the existing surgeries to the new site just off the Bristol Road are:

  • Granton Medical Centre – 1.4 miles
  • Griffins Brook Medical Centre – 0.3 miles
  • Bunbury Road Surgery – 0.9 miles.

Patients and stakeholders were given the opportunity to have their say and ask questions at six drop-in sessions held during September 2018 (two at each practice), as well as through an online survey; which was also available from practice receptions as a paper version.

Find out more:

National Diabetes Prevention Programme equalities review: July-August 2018

The CCG undertook an equalities review into the accessibility and inclusivity of the National Diabetes Prevention Programme (NDPP). This work was undertaken as there is higher prevalence of diabetes in disabled people, including people with learning disabilities and mental illness, and some black and minority ethnic groups (BAME), most notable are people from South Asian and African-Caribbean backgrounds.

We wanted to assess and understand how equitable participation in the NDPP programme was for BAME patients, and disabled patients, within Birmingham, Solihull and Sandwell. The review also looked at the experience of patients, in relation to access and inclusion.

We completed five patient experience site visits during July and August 2018, undertaken by the following people: the CCG’s senior manager for equality, diversity and inclusion; the NDPP programme lead; a consultant nutritionist; communications and engagement manager; a Diabetes UK patient advocate; and members of the NDPP programme board.

We spoke to a range of patients from diverse backgrounds, programme facilitators, and reception staff to understand what patients thought of the programme and how improvements could be made around access and inclusion.

The report went to the NDPP programme board in October 2018 and a number of changes have been made. Please see the ‘you said, we did’ information below.

You said

"You did not have enough information prior to starting the programme."

We did

We reviewed the information that is being sent out to patients by GPs, ensuring GPs have the correct links to leaflets and the provider web pages. We will send e-links to GP practices to more easily send patients pre-course information and raise awareness of GPs through the Practice News bulletin.

The provider is renewing all of its webpages and will be incorporating more accurate disability access information making it easier for disabled patients to make a choice about the suitability of venues when attending the programme.

You said

“There wasn’t access to the programme in all parts of Solihull.”

We did

We reviewed our locations and have introduced a new programme in Solihull to improve access for Solihull patients.

You said

“It would be helpful to have leaflets on healthy recipes for Asian diets.”

We did

The provider ran a best practice workshop with its facilitators so learning around meeting diverse cultural needs can be shared and delivered more consistently across the service. We are working with the provider to introduce handouts of recipes catering for a variety of cultural cuisines within the city.

You said

“The course booklet was not accessible for all patients, particularly those with disability or literacy needs.”

We did

The provider is reviewing all course materials and making them available in alternative formats, including easy read and large print. The provider has also flagged any disability needs earlier on so additional needs can be identified and met by the programme facilitators ahead of disabled patients starting the programme.

NHS Birmingham and Solihull CCG launch event and NHS 70th birthday celebrations: July 2018

On Thursday 12 July 2018 NHS Birmingham and Solihull Clinical Commissioning Group engaged with over 250 members of the public, GPs and local organisations at a special launch event which also celebrated the NHS’s 70th birthday.

The CCG, which was formed by the merger of Birmingham CrossCity, Birmingham South Central and Solihull CCGs on 1 April 2018, is the largest clinical commissioning group in England.

As part of the event at The Vox Conference Centre, an afternoon of speakers was arranged for local Patient Participation Groups (PPGs) and GPs, followed by a health fair, with stalls provided by Birmingham City CouncilBirmingham Voluntary Service CouncilGateway Family ServicesHealth Exchange UKLiving Well Taking ControlSolihull TogetherHealthwatch Birmingham and Healthwatch Solihull; as well as the CCG.

The formal launch of the CCG was carried out by Chair Dr Peter Ingham and Chief Executive Paul Jennings, who also paid tribute to some of the many supporters of the local NHS for their personal contribution:

  • Howard Tyers, former Senior Staff Nurse at Heartlands Hospital, for support in raising awareness of local NHS issues on social media;
  • Mark Sanders, and his guide dog Lily, for his continuing support and involvement in a range of CCG meetings and for his instrumental role in the development of a minor eye conditions service;
  • Tony Green, for his work with the Solihull PPG network and involvement with Healthwatch Solihull;
  • Bernie Aucott, a Strategic Patient Partner for the CCG who is heavily involved in CCG meetings, boards, committees, events and workshops;
  • Garry Morris, a local photographer, worked in partnership with the CCG to produce a range of images of Birmingham and Solihull to celebrate NHS70.

Read more about the event in our news release.

Treatment Policies: May-June 2018

Following on from the treatment policies published in 2016/17, in July 2017 the Birmingham and Solihull CCGs began working with clinicians and key stakeholders to discuss and assess the evidence and current guidance relating to 22 further treatments and procedures:

  1. Acupuncture
  2. Assisted conception
  3. Breast implant revision surgery
  4. Bunions
  5. Carpal Tunnel Syndrome
  6. Chronic Fatigue Syndrome
  7. Complementary and alternative therapies
  8. Cough assist machines
  9. Dupuytren's Contracture
  10. Earwax
  11. Gamete retrieval
  12. Hernia
  13. Hip arthoroscopy
  14. Kidney stones
  15. Knee arthoroscopy
  16. MRI scanning (upright)
  17. Port wine stains
  18. Rectal bleeding
  19. Reversal of female sterilisation
  20. Reversal of male sterilisation
  21. Snoring
  22. Vasectomy

We completed an engagement exercise to listen and understand the thoughts and views on the proposed new harmonised treatment policies with members of the public, patients and key stakeholder groups. This was completed by carrying out an online survey and we held a number of engagement events across the local area between 14 May and 22 June 2018.

More information:

Co-production of health passports for children in care: May 2018

Children in care across Birmingham and Solihull are entitled to have their own NHS health passport to provide a record of a child or young person’s health history and contribute to their emotional and social wellbeing. It is made available for children on school entry and up to the age of 17 years. The passport will stay with them through their care journey and beyond, providing them with very useful information into adulthood.

This document is a hard backed A5 folder containing sections within it for the young person to complete (with support), it covers areas of health including birth history, immunisations, health appointments, wellbeing and health information such as sexual health advice and substance misuse.

Earlier this year the co-production of health passports in Birmingham was featured in the British Association for Community Child Health (BACCH) as an example of good practice.

Why were new health passports required?  

The process was undertaken following a care leavers' forum where young people discuss general experiences of health and their satisfaction of their leaving care summaries -  a statutory document which should be issued to young people who have been in care at the last health assessment before their 18th birthday.

After much debate and discussion, it was noted that whilst the leaving care summary was helpful, it was too late for young people to be receiving information about their own bodies and health history. A solution was required to allow a recorded history to be made, which met young people’s needs to have ownership over information about themselves, and access to basic health information.

The young people at the care leavers' forum suggested a “red-book type document” which would be held by the young person in care, and could be transferred to various placements. We discovered that various similar passport style documents were being used across the UK, and were generally paper bound. To develop a robust health passport, we applied and received funding from NHS England to support the development. Our communications team supported the design, branding, physical production and young people’s engagement sessions.

Who was involved in co-producing health passports?

Over the last 18 months, our designated nurse for children in care, the Rights and Participation team from Birmingham local authority, The Care Leavers forum/Children in Care Council and CCG communications colleagues worked together to create the NHS health passport.

How were young people involved?

Health passport viewsAs part of this engagement process, a debate was led by young people within the council chambers of the city council. 50 young people discussed various topics related to being in care, particularly their thoughts on mental health services, health assessments, stigma of being in care and confidentiality. The thought provoking and enlightening discussions were filmed and video footage is available to view here.

Further development was undertaken to ensure simple and appropriate information was held within the passport e.g. a section was included within the passport for young people to make their own notes at meetings or appointments.

Over a number of sessions young people told us what they liked about these documents and wanted; we concluded what need to be included within the passport to meet their needs and informed the design, contents and inserts of the passport.

Health passportIn May 2018 – the health passport was launched, a full 18 months after the first care leaver’s forum where it was suggested. The process was not rushed, it was thorough, fit for the future and co-designed with young people to meet their needs.

At the launch, some young representatives said that the process left them feeling listened too, and their opinions valued, they felt proud to be making a difference for other young people who would be going through the care system. This reciprocal benefit for service and service user, is the fundamental value of co-production. The process, although challenging and time consuming was empowering and positive for all involved.

Further steps to embed learning for healthcare professionals

Parents, carers, social workers and health professionals have a very important part to play in ensuring that the health passport is explained and offered to the children, taking into account a child/young person’s wishes ability to consent to having it, and that it is taken along to health appointments and to encourage safe storage of the information.

Training videos were developed for professionals to help them understand the rights and needs of young people and their responsibilities around meeting the specific needs of Children in care.

More debate footage is available to view below:

Understanding patient experience of dementia services: 9 May 2018

A dedicated focus group was held with dementia service users and their carers on 9 May 2018 at the Alzheimer’s Society office in Solihull.

Why was it important to engage with dementia patients and carers?

We are committed to understanding the experience of patients, so that services are designed and improved based on what is working well.

The engagement exercise was aimed at gaining an understanding of beliefs and attitudes related to dementia and dementia support services; the group shared experiences of the current provision and suggested improvements for future dementia healthcare across Birmingham and Solihull. Patients commented particularly on equity of access; some people had experiences a very responsive service offering early diagnosis, support and care for those affected, while others had difficulty in accessing the appropriate level of care in a timely manner.

Our findings and recommendations for future services:

The findings concluded that there were many areas of good practice which should be built on, and recommendations to the commissioning manager for future services included but were not limited to:

  • Commissioning better service provision
  • Building on what worked well
  • Eliminating any postcode lottery
  • Providing equity of access, being more inclusive and co-designing services to meet patient needs, which would lead to improved outcomes.

The service should also help those diagnosed with dementia to live more independently, by knowing how to access appropriate services in a timely manner. It should also help patients and carers to become more informed so that they are more in control of their dementia support.

Conditions for which over the counter items should not routinely be prescribed in primary care: March 2018

In March 2018 NHS England and NHS clinical commissioners ran a national consultation about a number of health conditions, that have medicines that are available to buy over the counter.

To support this national consultation we did our own outreach work to understand how the proposals could impact on local people.

Birmingham is rated as one of the most deprived cities in the UK, and certain wards within Birmingham such as Ladywood are rated as some of the worst for child poverty. Child poverty – means those in a family living on less than 60% of median household income.

Due to the proposals of this consultation being that individuals would have to purchase rather than be prescribed some medicines, the communications and engagement team, with the medicines management team took a targeted approach to engaging with people within our area: vulnerable, low-income families.

In order to target our most vulnerable individuals we decided to link with local food banks. They were extremely helpful and facilitated us visiting the venues when the food banks were open - and when clients were at the food banks to collect food parcels.

We collated all of what we heard and submitted this into the national consultation run by NHS England.

In conclusion the key points we heard were:

  • It is acceptable for people to pay for very low cost items – probably less than £2/3
  • It shouldn’t be implemented for the most vulnerable e.g. homeless, parents with little-to-no money/income etc
  • There should be information (supported by a campaign) developed to advise people of changes and advise of symptoms and where to buy medicines and rough costs
  • GPs need to be supported to say ‘no’, and also have the discretion to say ‘yes’ to those who really need.

You can read the policy and find out more here.

Modern slavery: 2018

Modern slavery call to actionThere are an estimated 13,000 people living in the UK as slaves. Birmingham alone has seen a 100% increase in recorded instances of modern slavery in the past year.

Modern slavery is occurring every day in our high streets, homes, factories and fields. Our research discovered the general public are not very aware of modern slavery or how to report it.

There is no typical victim of modern slavery; they can be any age, gender, class, nationality or ethnicity. Anyone can be affected and, more often than not, they are hidden in plain sight – working in nail bars, food outlets, car washes, factories or our fields.

In response to the rising incidences in Birmingham, we designed a hard hitting campaign with our partners in Liberate – this involved key agencies and organisations in the West Midlands, including the West Midlands Police, Birmingham City Council, West Midlands Fire Service and the West Midlands Anti-Slavery Network.

Robin Brierley, Chair of the West Midlands Anti-Slavery Network, said: “Human trafficking and modern slavery should not be happening in 2018 in Birmingham, West Midlands or Nationally but the fact is, that it is. Victims must be at the centre of all our work and that it’s the duty of us all, statutory sector, businesses and the public to report suspicions immediately. I don’t believe this is a hidden crime now, we just need to know what to look out for and the signs of trafficking and what to do if we do suspect a person may be a victim. The public should call the modern slavery helpline on 08000 121 700 to get help, report a suspicion or seek advice.”

To achieve maximum impact, the campaign was launched in Birmingham city centre, followed by a programme of smaller events across Birmingham and Solihull.

The campaign needed to grab the public’s attention, therefore we decided to use mock job adverts to highlighting the incredibly poor conditions that modern slaves could experience, whilst they are forced to work in common trades such as nail salons and car washes.

To raise awareness and help to #stopmodernslavery a live theatre performance was staged outside the Bullring and Grand Central East Entrance (opposite the TK Maxx). A van was branded with our ‘job adverts’ and pull up banners worked incredibly well to attract passers-by.

The performance was a powerful immersive experience held inside a transit van, depicting the harsh realities of how many victims are transported and forced into modern slavery.

Detective Superintendent Nick Walton, West Midlands Police said: “It’s really important that we work together with the public to awareness of the signs of modern slavery and urge them to report anything suspicious so we can take action. The Modern Slavery Helpline on 08000 121 700 is there to help but if you feel someone is in immediate danger please call 999.”

Campaign success

Melody BridgesBy designing a campaign that grabbed the public’s attention and a live performance in Birmingham City Centre, the campaign received extensive media coverage and reached more than three million people, thereby raising awareness of modern slavery.

The campaign was featured on ITV News Central, BBC Midlands Today and BBC Radio West Midlands. Media coverage included interviews with a trafficking victim and spokespeople from Liberate and the CCG. Pictured is CCG safeguarding team member Melody Bridges being interviewed by ITV reporters.

Our thunderclap on social media reached over 800,000 people

Informed by the successes of this campaign- West Midlands Police has undertaken a West Midlands wide roll out of the campaign, including an additional 20 community outreach events which are currently being held across the region.

Equality Delivery System 2 - assessment and grading event: October 2017

As part of our Assessment and Grading for EDS2 we held an event to give our partners, patients, and third sector community organisations the opportunity to shape our work on equality, highlighting our strengths and areas where we needed to improve. The engagement event was attended by over 25 delegates and included round table discussion, assessment of evidence, and grading .

The feedback has been used to develop our Equality Objectives and Health Inequalities Strategy 2018-2021 .

Repeat prescription: March 2016

On the 25 February 2016, a survey was launched via Birmingham CrossCity Clinical Commissioning Group’s Survey Monkey account (an online, cloud-based, survey development website) to ascertain how people within our catchment area accessed repeat prescription ordering services.

In order to gather a wide range of opinions, the survey was sent to members of Birmingham CrossCity CCG’s Peoples’ Health Panel. The Peoples’ Health Panel is demographically representative of our population. Members were recruited to ensure that individuals from various protected characteristic groups are able to take part in the CCG’s public engagement activities. In addition, equalities data was requested from respondents as part of the survey.

Following this engagement in March 2016, we created information leaflets to advise patients of the way in which repeat prescriptions would work in the future.

Transforming care for people with a learning disability and autism: March 2016-onwards

Since the Transforming care programme began we have undertaken a number of engagement activities with patients, carers, families and stakeholders. Our first large scale engagement event looked at what was working well and what could be improved for the future. View the event report from March 2016.

Another piece of engagement has been about informing the new service model development. In partnership with The Weaver and Young Foundation we engaged with parents with lived experience of current services. View the engagement report.

Starting in late 2018, the CCG will be working in a partnership with Midland Mencap to undertake a range of engagement activities with patients and families who have experience of accessing services for people with learning disabilities and autism.

We will provide further updates once they are available.

Minor eye conditions service: 2016-2018

In June 2016, it was recognised there was a need for a service which offered patients, presenting with non-urgent eye conditions, a diagnosis outside of a hospital setting. Such a service would see greater management and access of minor eye conditions within the primary care (GP) setting by encouraging self-referral by patients via sign-posting and from GPs.

The CCG was extremely fortunate to have an expert-by-experience, Mark Sanders, who also works for Birmingham Sight Loss Council, join the project group. Mark was instrumental in the development of the service specification, as well as the evaluation of the tender bids from potential providers of the service.

Mark’s representation of his, and other members of the visually impaired community's experiences, was integral in commissioning a service that aims to meet the needs of patients. The service went live in October 2018.

NHS Diabetes Prevention Programme: 2016-onwards

The NHS Diabetes Prevention Programme was launched in 2016 to tackle the growing problem of diabetes in the UK – it seeks to identify patients at high risk of developing Type 2 diabetes and refers them through their General Practice on to a free diabetes prevention programme.

Those referred get help to reduce their risk of Type 2 diabetes including advice on healthy eating and lifestyle, help with weight loss (for overweight participants), and physical exercise programmes, all of which together have been proven to reduce the risk of developing the disease. Adopting a pro-active approach enables patients to take control of their lifestyle factors.

Prevalence of the condition is known to be high amongst Black, Asian, and minority ethnic (BAME) communities, hence the CCG is making specific efforts to encourage people to sign up for and complete the programme.

How are we engaging with Black, Asian, and minority ethnic (BAME) communities?

NHS Birmingham and Solihull Clinical Commissioning Group work collaboratively with organisations such as Diabetes UK to engage with local communities; one of our initiatives is reaching out to various communities through our patient representatives - known as Diabetes Community Champions.

The role of a Diabetes Community Champion?

Community Champions educate and raise awareness of diabetes by organising stalls, talks, presentations and healthy living days at community centres, health fairs and local festivals.

They reach and engage people from ethnic minority groups and other socioeconomically deprived communities.

They explain what Type 2 diabetes is, who is at risk, signs and symptoms, myths and misconceptions, complications, and the NHS services that are available – in a way that is culturally appropriate.

Diabetes Community Inspiration AwardOur Diabetes Community Champion – Tony Kelly

Tony Kelly (pictured right) is a diagnosed Type 2 Diabetic and has been raising awareness of the condition with communities through outreach events across Birmingham, Sandwell and Solihull.

Our NHS DPP board is informed by Tony’s patient experience of living with Type 2 Diabetic. As our Community Champion, Tony hosts dedicated sessions at GP practices with high BAME populations, at faith and community events, as well as regional and national conferences.

Tony is regularly invited to speak on local community radio stations and has received several awards for his dedicated efforts.

Tony’s passion to raise diabetes awareness goes beyond our borders – earlier this year, he was invited abroad (to Dominican Republic, St Lucia, Belize and Jamaica) to share his experience of living with Type 2 Diabetes. Find out more about his visit in the full page spread (page 40) in the Phoenix newspaper.

Is the NHS DPP really making a difference?

A wide range of people with a high risk of developing Type 2 diabetes are currently attending or have completed the NHSDPP programme, delivered by Living Well taking Control.

Our flu campaign - this winter

In partnership with Birmingham Updates, we released a video of local people - including our Community Champion Tony Kelly, explaining why he got the flu jab, in a bid to encourage other diabetics to get theirs too. The video has been shared via our Youtube channel and available on our website. Help us share the video on Facebook and Twitter.

Becoming a community champion

Following the high level of success of this approach the CCG is in the process of recruiting more Community Champions to extend peer support within the heart of our local communities. If you are interested to become a community champion, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and tell us a bit more about yourself and the community you want to help.

Keeping up with the latest news

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