During October and November 2018, representatives from the CCG worked with West Midlands Ambulance Service to visit the renal units across Birmingham and Solihull. We talked to patients about their experiences of non-emergency patient transport and their understanding of the collection times. We are using this feedback to inform future developments, and are planning to do a wider piece of engagement, visiting further hospital sites where non-emergency patient transport is used.

You can read what people told us, and what we've done in response, here.