On the 25 February 2016, a survey was launched via Birmingham CrossCity Clinical Commissioning Group’s Survey Monkey account (an online, cloud-based, survey development website) to ascertain how people within our catchment area accessed repeat prescription ordering services.
In order to gather a wide range of opinions, the survey was sent to members of Birmingham CrossCity CCG’s Peoples’ Health Panel. The Peoples’ Health Panel is demographically representative of our population. Members were recruited to ensure that individuals from various protected characteristic groups are able to take part in the CCG’s public engagement activities. In addition, equalities data was requested from respondents as part of the survey.
Following this engagement in March 2016, we created information leaflets to advise patients of the way in which repeat prescriptions would work in the future.