Over 90% of patients in Birmingham and Solihull have ‘confidence and trust’ in practice staff at their GP surgery, including healthcare assistants, practice nurses and GPs.
Feedback from the national GP Patient Survey showed that patients felt their needs were being met during their appointments, with 85% rating the healthcare professional they visited as ‘good’ at treating them with care and concern.
Dr Richard Mendelsohn, Chief Medical Officer at NHS Birmingham and Solihull Clinical Commissioning Group, said: “As a CCG, our ambition is to ensure the best possible and world class healthcare outcomes for everyone in Birmingham and Solihull.
“The results our practices across Birmingham and Solihull have received are very promising and highlight not only the hard work of practice staff, but also the satisfaction of patients across the area.
“With digital access for patients to connect with their GP surgery increasing day-by-day, and an extra 678 hours a week of GP appointments during the evening and weekends, we are confident that patients are able to access a range of different healthcare.”
Andy Cave, Chief Executive of Healthwatch Birmingham, said: “It is reassuring to see the positive levels of confidence and trust that patients have in their GP surgery. Of course, there is always more work to do to ensure that all patients have access to healthcare from their GP which meets their individual needs.
“This is even more so the case in Birmingham, where we have such a rich and diverse community. We look forward to continuing to working with NHS Birmingham and Solihull CCG in the future, to continue to develop and improve services.”
Natalie Travers, Manager for Healthwatch Solihull, added: "We are happy to see that NHS Birmingham and Solihull CCG is working with residents to find out what they think of their GP services, and are pleased to see that residents have got involved and reported good levels of satisfaction.
“We know that there is still more work that needs to be done to ensure all residents are receiving a service that works well for them, and we look forward to working together with Solihull residents and NHS Birmingham and Solihull CCG towards growing levels of satisfaction for all.
“We also encourage people to continue to engage with their local Healthwatch and CCG to feedback their views.”
You can view the feedback from Birmingham and Solihull patients here.