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Healthwatch Solihull encourage residents to take an active role in shaping future health and social care services

Healthwatch Solihull is encouraging the residents of Solihull to take an active role in shaping future health and social care services by becoming a volunteer mystery shopper.

The scheme will involve people visiting NHS run services, such as pharmacies, GP practices, dentists and other NHS health and wellbeing services, to see how well they feel the service is being delivered.

More than 25 people from across the borough have already shown an interest in attending one of the free training sessions held at the Enterprise Centre in Chelmunds Cross, Chelmsley Wood.

As the free training sessions have developed such a great interest, a third training session has been added to the calendar.

Natalie Travers, Interim Manager at Healthwatch Solihull, said: “This would be a great opportunity for residents of Solihull to take an active role in the development of the healthcare services they use. 

“Mystery shoppers we give us an invaluable insight into how well services are performing, across the borough, and what services need developing.

“The more people who volunteer to be mystery shoppers, the more areas of the borough we can cover. This will be great in ensuring that more people’s experiences and views will be heard by the people who commission, run and regulate the services.”

 If you are interested in becoming a Healthwatch Solihull Mystery Shopper, please contact Scott Baldwin on 0800 470 1518 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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