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If you have a media enquiry, please contact the Communications Team by calling 0121 203 3341 or emailing

For out of hours media enquiries please call 0333 150 1602.


Local people asked to share views on the Birmingham 'Boots' Walk-in Centre

NHS Birmingham and Solihull Clinical Commissioning Group (CCG) is asking local people to give their views about the Birmingham ‘Boots’ Walk-in Centre.

Throughout February and March, the local NHS is seeking the views of patients, local people and local businesses to share their experiences of using the walk-in centre.

This is the first of a series of reviews of all six walk-in centres, urgent care centres and urgent treatment centres across the Birmingham and Solihull area.

The Boots Walk-in Centre offers nurse-led walk-in appointments and also provides access to health information, advice and treatment for minor illnesses and injuries.

Dr Will Taylor, a local GP and Deputy Chief Medical Officer at NHS Birmingham and Solihull CCG, said: “We would like to really understand how we can best meet the health needs of the people that use Boots Walk-in Centre, and also the people that work and live in the city centre.

“This engagement forms part of a bigger piece of work that we are doing, to review all the walk-in centres, urgent care centres and urgent treatment centres that we commission across Birmingham and Solihull. We are starting with Boots Walk-in Centre, and will use the feedback we get from the reviews to inform our future commissioning decisions, to ensure we are offering the best possible services.

“No decisions about the future of the walk-in centre have been made at this time; we are asking local people to share their views and experiences with us.”

NHS staff will be holding drop-in sessions at the Birmingham ‘Boots’ Walk-in Centre, 66 High Street B4 7TA, on the following dates:

  • Thursday 20 February 2020: 2.30-4pm
  • Wednesday 26 February 2020: 2-3.30pm
  • Saturday 7 March 2020: 10-11.30am
  • Monday 9 March 2020: 10-11.30am
  • Tuesday 17 March 2020: 9-10am
  • Thursday 26 March 2020: 10-11am

To get involved, please visit:  

Paper versions of the survey are available at the walk-in centre, or by request. If you’d like to request a paper copy, please call 0121 203 3300 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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