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For out of hours media enquiries please call 0333 150 1602.


Hospices launch HoBS – a new service for specialist care at end of life during COVID-19

Hospices of Birmingham and Solihull phone hub 1 WEB

Adult hospices across Birmingham and Solihull have come together to create a single hub; providing the very best care at end of life during the COVID-19 (Coronavirus) outbreak.

HoBS – Hospices of Birmingham and Solihull – features John Taylor Hospice, Birmingham St Mary’s Hospice and the Marie Curie Hospice, West Midlands, joining forces to launch the new service which aims to provide rapid and expert support for local people and their families at end of life.

Based at John Taylor Hospice in Erdington, the HoBS team is formed of specialist nurses, supported by palliative care consultants, healthcare assistants, social workers, occupational therapists, physiotherapists and administrators, who will be running a telephone hotline service.

Working with other healthcare providers across Birmingham and Solihull, the team will assess whether patients need advice, community support or admittance to one of the three hospice inpatient units for round-the-clock care. Depending on individual need, the teams will then provide that care either at people’s homes or at the hospices.

HoBS will have around 40 end of life specialists on call for people in the community, as well as additional teams at the hospice inpatient units.

Launched on Monday 6 April, the HoBS service initially started operational activities between 8am-8pm. From Friday 10th April, the service will become operational 24 hours a day, seven days a week.

Rachel O’Connor, Assistant Chief Executive of Birmingham and Solihull Sustainability and Transformation Partnership, said: “Across Birmingham and Solihull we have hundreds of specialist hospice staff who will be on call for people, both day and night.

“Our three adult hospices have seen the current need and acted rapidly to meet that. Working together we can provide the very best of expert care for people at the end of their lives.

“Our aim is to ensure that individuals, their families and professionals receive joined-up and easy to navigate advice, support and access to care across from our dedicated and compassionate hospice teams when they need it the most.”

Patients can contact HoBS directly on 0121 809 1900.

Specific phone numbers for certain healthcare providers will be shared directly with them in order to ensure direct and rapid contact is available at all times.

St Giles Hospice’s existing 24/7 advice and referral centre and associated referral pathway will continue to remain accessible to North Birmingham practices. Please call 0330 330 9410 to access this service.


For more information contact Diane Parkes, Head of Brand and Media, at John Taylor Hospice on 07551 125358 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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