Due to the current COVID-19 situation, changes have been made to local services, including how and when you can access them. You can find out what services are available to you below.
If you’re finding it hard to access information for Coronavirus, or are self-isolating, we’re here to help.
Meet Ask A&E’s free COVID-19 Care Assistant, powered by Babylon. It helps make it easier for you to take care of yourself and the ones you love.
The COVID-19 Care Assistant offers free information from NHS doctors and clinicians. You can access it through the University Hospitals of Birmingham website, or by searching for ‘Ask A&E Birmingham’. You will then be asked to register for an account.
Your GP practice is open as normal, but do not go to your GP practice in person without an appointment, as you will not be seen.
Telephone your GP practice and you will be advised accordingly and will receive a telephone or video appointment. Following this you will be advised of the next steps.
Local pharmacies are open as normal. You can find your nearest pharmacy here.
You can find out if your local pharmacy is opening this bank holiday, and at what time, here.
Do not attend a pharmacy if you have any Coronavirus symptoms. Please call NHS 111 or go online at https://111.nhs.uk/
Urgent care or urgent treatment centres
To access urgent care or urgent treatment centres, you will need to call NHS 111 or visit NHS 111 online first to speak to a professional who, if appropriate, can make an appointment for you.
Do not attend a urgent treatment centre if you have any Coronavirus symptoms. You can order a coronavirus test by clicking here or by calling 119.
|Birmingham 'Boots' Urgent Treatment Centre, Boots The Chemists, Lower Ground Floor, 66 High Street, Birmingham, B4 7TA||
|Erdington Health and Wellbeing Urgent Treatment Centre, Stockland Green Primary Care Centre, 192 Reservoir Road, Erdington, B23 6DJ.|
|Solihull Urgent Treatment Centre, Hurst Lane Clinic, Castle Bromwich, 62 Hurst Ln N, Birmingham B36 0EY|
South Birmingham GP Urgent Treatment Centre, 15 Katie Road, Selly Oak, Birmingham, B29 6JG
|Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL|
|Warren Farm Urgent Care Centre, Warren Farm Road, Birmingham, B44 0PU|
|Washwood Heath Urgent Care Centre, Clodeshall Road, Washwood Heath, Birmingham, B8 3SN|
Call NHS 111 or go online at https://111.nhs.uk/ if you’re not sure what NHS service you need or you need urgent advice about your medical issue.
Use the Ask A&E app to check whether you need to go to an A&E department. You should only attend A&E for life threatening situations (e.g. loss of consciousness, persistent chest pain, breathing difficulties, severe bleeding or severe allergic reactions).
A&E departments are available here:
- Good Hope Hospital
- Heartlands Hospital
- Queen Elizabeth Hospital (no Children's A&E available)
- Birmingham Children's Hospital (children's A&E only).
A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. You can find out how to access support for your mental wellbeing here.
Those who are struggling with bereavement and are in need of support, there is help available. You access it here.
People seeking help with dental problems should contact their dental practice as normal for appointments and advice.
For out of hours advice, please contact NHS 111. NHS111 will refer patients to the urgent care providers who will then clinically triage and book appointments as necessary. Services will be available 9am to 1pm.
Most practices are also offering telephone or video-link consultations and can prescribe pain killers and antibiotics if needed. You can read the Access to NHS Dentistry - patient leaflet.
Do not go to your dental practice in person without an appointment, as you will not be seen.
You can find a number of advocacy resources and support agencies which patients, relatives and carers can access across Birmingham and Solihull here.
A range of resources and support is available for domestic abuse survivors, which can be found here.
Some of umbrella clinics, including Whittall Street, are open for pre-booked telephone appointments only. They are not seeing walk-in patients at this time so do not turn up in-person without an appointment.
If you have symptoms of an STI, need emergency or routine contraception, or have any sexual health concerns and need to speak to somebody, please call 0121 237 5700 (Monday to Thursday: 9am–6:30pm / Friday: 9am–4:30pm / Saturday: 10am–4pm).
Further information is available on the Umbrella website.
Drugs and alcohol
If you are worried about your drug and alcohol use, or someone else’s, visit https://www.changegrowlive.org/drug-and-alcohol-service-birmingham
Change Grow Live also has a Prevent app. Find out more here.