Due to the current COVID-19 situation, changes have been made to local services, including how and when you can access them. You can find out what services are available to you below.
If you’re finding it hard to access information for Coronavirus, or are self-isolating, we’re here to help.
Meet Ask A&E’s free COVID-19 Care Assistant, powered by Babylon. It helps make it easier for you to take care of yourself and the ones you love.
The COVID-19 Care Assistant offers free information from NHS doctors and clinicians. You can access it through the University Hospitals of Birmingham website, or by searching for ‘Ask A&E Birmingham’. You will then be asked to register for an account.
Your GP practice is no longer open as normal. Do not go to your GP practice in person, as you will not be seen.
Telephone your GP practice and you will be advised accordingly and will receive a telephone or video appointment. Following this you will be advised of the next steps.
If you require a face-to-face appointment you will be referred appropriately to a new local facility.
You can find the opening times for pharmacies on the Spring Bank Holiday (Monday, 25 May 2020) here.
Local pharmacies are open as normal. You can find your nearest pharmacy here.
Do not attend a pharmacy if you have any Coronavirus symptoms. Please call NHS 111 or go online at https://111.nhs.uk/
Walk-in, urgent care or urgent treatment centres
Some centres across Birmingham and Solihull have temporarily closed due to the low number of patients attending during the Coronavirus pandemic. Please check before attending.
Do not attend a walk-in centre if you have any Coronavirus symptoms. Please call NHS 111 or go online at https://111.nhs.uk/
|Birmingham 'Boots' Walk-in Centre, Boots The Chemists, Lower Ground Floor, 66 High Street, Birmingham, B4 7TA||
|Erdington Health and Wellbeing Walk-in Centre||Closed|
|Solihull Urgent Treatment Centre||Closed|
South Birmingham GP Walk-in Centre, 15 Katie Road, Selly Oak, Birmingham, B29 6JG
|Seven days a week: 8am-8pm|
|Summerfield Urgent Care Centre, 134 Heath Street, Winson Green, Birmingham, B18 7AL||Seven days a week: 8am-8pm|
|Warren Farm Urgent Care Centre, Warren Farm Road, Birmingham, B44 0PU||Seven days a week: 8am-8pm|
|Washwood Heath Urgent Care Centre, Clodeshall Road, Washwood Heath, Birmingham, B8 3SN||Seven days a week: 9am-9pm|
Call NHS 111 or go online at https://111.nhs.uk/ if you’re not sure what NHS service you need or you need urgent advice about your medical issue.
Use the Ask A&E app to check whether you need to go to an A&E department. You should only attend A&E for life threatening situations (e.g. loss of consciousness, persistent chest pain, breathing difficulties, severe bleeding or severe allergic reactions).
A&E departments are available here:
- Good Hope Hospital (please note that the Children's A&E at Good Hope is currently closed)
- Heartlands Hospital
- Queen Elizabeth Hospital (no Children's A&E available)
- Birmingham Children's Hospital (children's A&E only).
A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. You can find out how to access support for your mental wellbeing here.
Those who are struggling with bereavement and are in need of support, there is help available. You access it here.
People seeking help with dental problems should not visit their dental practice but instead phone their normal practice for information for advice on alternative arrangements in place or contact NHS 111.
Most practices are offering telephone or video-link consultations and can prescribe pain killers and antibiotics if needed. You can read the Access to NHS Dentistry - patient leaflet.
Do not go to your dental practice in person, as you will not be seen.
A range of resources and support is available for domestic abuse survivors, which can be found here.
Umbrella has closed all clinics other than Whittall Street and is not seeing any walk-in patients during this time. If you have symptoms of an STI or need to see someone urgently, please call 0121 237 5700 (9am-4.30pm, Monday to Friday). Further information is available on the Umbrella website.
Drugs and alcohol
If you are worried about your drug and alcohol use, or someone else’s, visit https://www.changegrowlive.org/drug-and-alcohol-service-birmingham
Change Grow Live also has a Prevent app. Find out more here.